Terms of service

OVERVIEW

Welcome to Firefmly! The terms “we”, “us” and “our” refer to Firefmly. Firefmly operates this store and website, including all related information, content, features, tools, products and services in order to provide you, the customer, with a curated shopping experience (the “Services”). Firefmly is powered by Shopify, which enables us to provide the Services to you.

The below terms and conditions, together with any policies referenced herein (these “Terms of Service” or “Terms”) describe your rights and responsibilities when you use the Services. By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy.

SECTION 1 - ACCESS AND ACCOUNT

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state of residence. You represent and warrant that all information you provide (email, billing, shipping) is correct and complete. You are solely responsible for maintaining the security of your account credentials.

SECTION 2 - OUR PRODUCTS (CHARCOAL)

We make every effort to display as accurately as possible the colors and images of our products. However, charcoal is a natural product; size, shape, and burning characteristics may vary slightly between batches. We do not warrant that the quality of any products purchased will meet your personal expectations, though they will meet our professional standards. We reserve the right to limit sales to any person or geographic region within the United States.

SECTION 3 - ORDERS

When you place an order, you are making an offer to purchase. Firefmly reserves the right to accept or decline your order for any reason. Your purchases are subject to return or exchange solely in accordance with our Refund Policy. You represent that your purchases are for personal or household use and not for commercial resale.

SECTION 4 - PRICES AND BILLING

Prices for our products are subject to change without notice. Posted prices do not include taxes or shipping, which will be calculated at checkout. You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store.

SECTION 5 - SHIPPING AND DELIVERY

All delivery times are estimates only. Because charcoal is a heavy commodity, shipping conditions may vary. Once we transfer products to the carrier, title and risk of loss (including damage to packaging during transit as described in our Refund Policy) passes to you.

SECTION 6 - INTELLECTUAL PROPERTY

All content on this site, including text, graphics, logos, and images, is the property of Firefmly and protected by U.S. intellectual property laws. You may use the Services for personal, non-commercial use only.

SECTION 7 - RELATIONSHIP WITH SHOPIFY

Firefmly is powered by Shopify. You acknowledge that Shopify is not responsible for any aspect of sales between you and Firefmly, including any injury, damage, or loss resulting from purchased products.

SECTION 8 - FEEDBACK AND REVIEWS

If you send us feedback or reviews, you grant us a perpetual, royalty-free license to use that content for marketing purposes. We reserve the right to remove any content we deem unlawful or offensive.

SECTION 9 - PROHIBITED USES

You are prohibited from using the site or its content for any unlawful purpose, to solicit others to perform unlawful acts, or to infringe upon our intellectual property. We reserve the right to terminate your use of the Service for violating any of the prohibited uses.

SECTION 10 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

Firefmly does not guarantee that your use of our service will be uninterrupted or error-free. TO THE FULLEST EXTENT PROVIDED BY LAW, IN NO CASE SHALL Firefmly, OUR DIRECTORS, OR EMPLOYEES BE LIABLE FOR ANY INJURY, LOSS, OR CLAIM ARISING FROM YOUR USE OF OUR PRODUCTS, INCLUDING IMPROPER HANDLING OR LIGHTING OF CHARCOAL. OUR PRODUCTS ARE PROVIDED 'AS IS' FOR YOUR USE.

SECTION 11 - INDEMNIFICATION

You agree to indemnify and hold harmless Firefmly and our partners from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to your breach of these Terms or your violation of any law.

SECTION 12 - GOVERNING LAW

These Terms of Service and any separate agreements shall be governed by and construed in accordance with the laws of the United States and the state where Firefmly is headquartered.